AI-powered feedback intelligence
Capture feedback.
Understand the pattern.
Act before it's a complaint.
Tetea helps organisations in Uganda and East Africa capture, understand, and act on what customers and communities are really saying — instead of losing it in WhatsApp threads and spreadsheets.
Feedback is evidence, not noise.
Customer Feedback Overview
Total Feedback
2,483
12%
Positive
68%
8%
Issues Identified
127
5%
Avg. Resolution Time
2.4 days
32%
Feedback Trends
- Mobile App 42%
- Website 28%
- Social Media 15%
- Phone 10%
- Other 5%
The service was excellent!
More support in local languages is needed.
Delayed delivery is a recurring issue.
Capture
Collect feedback from every channel
Understand
Use AI to find what matters most
Act
Turn insights into real improvements
Build Trust
Create better experiences for your people
Human-in-the-loop
Staff confirm every AI suggestion
Luganda & English
Built for East African languages
Free to start
No credit card, live in minutes
Built for Africa
Local context.
Global standards.
Tetea is designed for the unique needs of organisations in Uganda and across East Africa, with multilingual support, including Luganda, and a review workflow built around how feedback actually arrives here.
Every channel. One view.
Calls, WhatsApp, surveys and tickets each arrive differently. Tetea pulls them into a single, searchable record.
Call notes
Transcribed recordings
Threads per contact
Surveys
Structured responses
Support tickets
Imported with status
One unified view
Searchable, themed, tracked
From raw comments to decisions
Three connected stages, each mapped to a screen in your workspace.
Capture
Bring surveys, support tickets, WhatsApp messages and call notes into one shared inbox so nothing a customer says gets lost.
Understand
Tetea groups comments into recurring themes and summarises the sentiment behind each one, so you read the pattern instead of the raw volume.
Act
Turn themes into prioritised issues and shareable reports, then track whether the changes you shipped actually moved the numbers.
Who Tetea is for
Teams who cannot afford to guess what customers think — reviewing feedback together, not reading it alone.
Growing SMEs
Stop losing feedback in spreadsheets nobody opens twice.
Service providers
Catch friction in your service before it turns into a complaint.
NGOs and programmes
Evidence for donors and boards, straight from the people you serve.
See how Tetea fits your organisation →
Collect feedback with a single link
Every workspace gets its own shareable link — send it by SMS, WhatsApp, email, or a QR code on a receipt. Replies land straight in the feedback inbox, tagged and ready to review, with no app for your customers to install.