Product
Feedback in, decisions out
Tetea is organised around three stages: capture what customers say, understand the patterns behind it, and act on the ones that matter.
Stage 1
Capture
Surveys, support tickets, WhatsApp threads and call notes land in one feedback inbox, tagged by channel and customer segment.
- Channels per customer segment
- Structured tags for products and services
- Feedback linked to the customer who sent it
Stage 2
Understand
Comments are grouped into themes with a plain-language summary and a sentiment read, so a hundred comments become five decisions.
- Automatic theme clustering
- Sentiment and urgency signals
- Trend lines per theme over time
Stage 3
Act
Themes become prioritised issues with owners and status, and reports keep leadership informed about what changed and why.
- Issues with severity and owner
- Monthly and thematic reports
- Before-and-after measurement per theme
How it maps to the workspace
Each stage has a screen in the signed-in application.
Feedback
The shared inbox
Dashboard
Signals at a glance
Issues
Prioritised work
Reports
Shareable findings
Onboarding
First-run checklist
Settings
Workspace configuration