Customer feedback, in local languages
Capture feedback.
Understand the pattern.
Act before it's a complaint.
Tetea helps your team capture, understand, and act on what customers and communities are really saying — instead of losing it in WhatsApp threads and spreadsheets.
Feedback is evidence, not noise.
Customer Feedback Overview
Total Feedback
2,483
12%
Positive
68%
8%
Issues Identified
127
5%
Avg. Resolution Time
2.4 days
32%
Feedback Trends
- Mobile App 42%
- Website 28%
- Social Media 15%
- Phone 10%
- Other 5%
The service was excellent!
More support in local languages is needed.
Delayed delivery is a recurring issue.
Capture
Collect feedback from every channel
Understand
Use AI to find the patterns in what customers say
Act
Turn patterns into issues your team can fix
Close the loop
Show customers their feedback changed something
Your team reviews every AI suggestion
You approve it before it counts.
Luganda & English
Built for local languages
Free to start
No credit card, live in minutes
Built for Africa
Local languages.
Proper software.
Tetea is designed for the unique needs of growing teams, including Luganda, with a built-in step to review what the AI suggests before it affects anything.
Every channel. One view.
Calls, WhatsApp, surveys and support requests each arrive differently. Tetea pulls them into one searchable list.
Call notes
Transcribed recordings
Threads per contact
Surveys
Structured responses
Support tickets
Imported with status
One unified view
Searchable, themed, tracked
From customer comments to team decisions
Three steps, each with its own screen in the app — the shared home where your team collects and reviews feedback.
Capture
Bring surveys, WhatsApp messages, call notes and support requests into one shared inbox — so nothing a customer says gets lost.
Understand
Tetea groups comments into recurring themes and gives each one a plain-language summary, so you read the pattern instead of 500 individual messages.
Act
Turn recurring themes into tasks with a named owner and shareable reports, then track whether the change actually moved the numbers.
Who Tetea is for
Teams who cannot afford to guess what customers think — reviewing feedback together, not reading it alone.
Growing SMEs
Stop losing feedback in spreadsheets nobody opens twice.
Service providers
Spot problems in your service before they turn into complaints.
NGOs and programmes
Evidence for donors and boards, straight from the people you serve.
See how Tetea fits your business →
Collect feedback with a single link
Every space gets its own shareable link — send it by SMS, WhatsApp, email, or a QR code on a receipt. Replies land straight in the app, organised and ready to read, with no app for your customers to install.