FAQ
Common questions
What people usually ask before signing up — if yours isn't here, contact us directly.
Is my data secure?
Voice notes are transcribed and the audio is discarded immediately afterwards. We never keep a copy of the recording itself — only the text version. Every space's data is scoped to that space only.
Does the AI make decisions on its own?
No. It never closes an issue or sends a customer a response by itself. It suggests a category or theme, and a named person on your team confirms it before it affects a report or a dashboard number.
How accurate is the AI?
Accuracy varies by language and audio quality, which is exactly why every suggestion goes through human review before it counts — the review step is the real accuracy guarantee, not a single percentage.
Which languages are supported?
Luganda and English today, with more Ugandan languages coming.
Do my customers need to install an app?
No. Every space gets its own shareable feedback link — send it by SMS, WhatsApp, email, or a QR code on a receipt. Replies land straight in your feedback inbox.
What does it cost?
Free to start, no credit card required. Reach out for pricing on larger team plans.
How long does setup take?
You can set up your account and get your first feedback link in a few minutes. If you'd rather be walked through it, see the guided setup option below.
Still have a question? Get in touch.