Terms of Service

Tetea helps your team collect, understand, and act on customer feedback. By creating an account, you agree to these terms.

You are responsible for keeping your login credentials secure and for everything that happens under your account. If you give a teammate access, you are responsible for the level of access you grant them.

The feedback your customers send, and everything your team adds to it, belongs to you. We process it only to run the service — see our Privacy Policy for the full details. If you stop using Tetea, you can ask us to delete your data.

Tetea analyses your feedback to suggest categories, find themes, and answer questions about it. These are suggestions — nothing is decided or acted on without a person on your team reviewing and confirming it first. Do not treat an unreviewed suggestion as a verified fact.

Do not use Tetea to:

• Collect feedback from people you do not have a lawful basis to contact.
• Submit false feedback through another organisation's feedback form.
• Attempt to access another organisation's data, or bypass security controls.
• Do anything illegal under the laws that apply to you.

Tetea is free to use. If paid plans are introduced, you will be told clearly before anything changes for your account — no surprise charges.

We work to keep Tetea reliable, but no service is free of downtime or bugs. We do not guarantee uninterrupted availability, and the service is provided as-is, without warranties beyond what the law requires.

To the extent the law allows, Tetea is not liable for indirect or consequential losses arising from your use of the service. Nothing here limits liability where the law does not permit it to be limited.

You can stop using Tetea at any time. We may suspend or close an account that breaks these terms, abuses the service, or puts other organisations' data at risk.

If these terms change in a way that affects you, we will update the date above and notify account holders directly for any significant change.

These terms are governed by the laws of the Republic of Uganda.

Questions about these terms: hello@tetea.space.